We pick 1 or multiple AIs that specialize at the topic discussed. We can even let your members watch them debate it. If they all agree, they can answer everyday questions, so your regulars are not repeating themselves. If they disagree, you choose automatic options before it goes public in your group. Then we follow up (at an interval & style you choose) so your group finally has useful conclusions found nowhere else.
Reserve a spotIf you run Discourse, you have one free already: it answers questions, sorts posts & writes summaries. Worth asking what this adds. The honest answer is 2 things, & no more.
1 AI on its own cannot tell you it might be wrong, because it has nothing to check itself against. Several, built separately by rival companies, can. You would think you can get an accurate answer by searching 3 AIs on your own & just take the 2 out of 3 answers that agree with each other, but we've proven that doesn't work. Our algorithms & statistical analysis bring you an answer that is as good as the most expensive AIs at a fraction of the cost. The moment they disagree is the moment worth knowing about.
If you have ever watched a confident bot be wrong in front of your members, you know who had to clean it up. So when they disagree, nothing appears in your group at all. Instead, whoever you choose gets a quiet note saying this one needs a person.
Our tests proved knowing which engines to ask was more important than asking many AIs randomly.
Every answer can be reported, taken down in 1 click, or what was actually wrong can stay attached to it, so nobody reads the bad answer without the fix.
They answer separately, without seeing each other's work. You are told which ones we asked, & you can rule any of them out.
Agreeing means saying the same thing, not necessarily using the same words: several wordings of 1 correct answer still count as agreement. If they agree, the answer goes up, clearly marked as written by a machine. If they do not, nothing goes up. For "why has this stopped working" questions it lists every possible cause rather than picking one, quickest thing to check first.
A few days after the thread goes quiet, it asks the person who asked, & the people who suggested causes, which one it actually turned out to be. That answer becomes part of your group's own record.
Most groups already let the person who asked point at the reply that helped, & it is a good feature. It records that somebody was satisfied. It does not record what was actually wrong, & that is the only part the next member, or a new member deciding whether to get more engaged, needs.
A member posts: "my machine keeps cutting out halfway through a job, what is wrong with it?" 6 people reply with 6 different ideas. The person who asked marks the reply saying "check the temperature setting, or the feed tube, or the driver". The thread now says solved, & the next member with the same fault learns nothing from it.
We read 285 real fault-finding threads across 3 communities that have no marking
feature at all. Between 1% & 7% of the people who asked ever came back & said what the
problem turned out to be. Most of those who did return wrote "fixed it, sorry" or "thanks
everyone", which helps nobody.
Threads were at least 14 days old, picked by title, & every candidate quote was read by
hand: 26 of 39 were thrown out for saying nothing useful. Ask us & we will name the 3 communities,
show you how we picked the threads, & send you the quotes we threw out. If you would rather check your own group instead, do that.
Run by volunteers, paid for by 1 of them, & quieter every year as members get their answers somewhere else.
Support is where your maintainers' evenings go, & the answers are already in the archive if anyone could find them.
The same 30 questions forever, & an engineer pulled off work every time one of them is actually hard.
We connect new features as an add-on to the group you already have. Nothing else changes. If you are stuck on Facebook & want out, we will set the whole thing up for you instead & hand you the keys.
| Members | We connect to your group | We host it for you too | Searches a month, shared by the group |
|---|---|---|---|
| Up to 500 | $10 | $15 | 300 |
| Up to 5,000 | $25 | $29 | 900 |
| Over 5,000 | $49 | $59 | 1,800 |
| Company support community Included in the $299/mo team plan | $149 | $149 | 5,500 |
Need more searches? Add more, or move up a size.
To connect, your group has to allow add-ons (that is called API access). Groups running their own server nearly always allow it. Not sure? Ask us & we will check for you.
No card needed to reserve.